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Returns Policy
Returns
Return Policy for Springbok Designs
Thank you for shopping at Springbok Designs! We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns 1 and exchanges.
1. Eligibility for Returns
- Timeframe: You have 14 days from the date of purchase to return eligible items for a refund or exchange.
- Condition: Items must be returned in their original condition, unused, unworn, with tags attached, and in their original packaging.
- Proof of Purchase: A valid proof of purchase (e.g., original receipt, order confirmation) is required for all returns and exchanges.
2. Non-Returnable Items
The following items are generally non-returnable:
- Gift cards, Sale items (clearly marked as final sale), Perishable goods, Intimate apparel, Swimwear, Customized or personalized items, Opened software or media.
3. Return Process
- In-Store Returns: Bring the item(s) you wish to return, along with your proof of purchase, to our store. Our staff will assist you with the return process.
- Online Returns:
- Contact us at info@springbokdesigns.co.uk within 14 days of making your order to request a return authorization.
- We will provide you with a return shipping label and instructions.
- Pack the item(s) securely in the original packaging.
- Ship the item(s) back to us within 7 days of receiving the return authorization.
4. Refunds
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Refund Processing Time: Please allow 7 business days for your refund to be processed after we receive the returned item(s).
- Shipping Costs: Original shipping costs are Non-refundable. Return shipping costs are Paid by customer.
5. Exchanges
- Availability: Exchanges are subject to product availability and NOT available on customisable items.
- Exchange Process: return the item and place a new order online.
- Price Difference: If the exchanged item is of a different price, you will be responsible for paying the difference or will receive a refund for the difference.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@springbokdesigns.co.uk. We will arrange for a replacement or refund.
7. Sale Items
are non-returnable and non-refundable.
8. Gift Cards
Gift Cards are non-refundable and non-returnable.
9. Policy Changes
We reserve the right to modify this Return Policy at any time. Changes will be posted on www.springbokdesigns.co.uk and are effective upon posting.
10. Contact Us
If you have any questions about our Return Policy, please contact us at: info@springbokdesigns.co.uk
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